SHIPPING AND RETURNS
1. Scope
This Shipping & Delivery Policy applies to all orders placed via thisisbadreputation.com and governs delivery within Romania, with future expansion to the European Union.
2. Shipping Location
At present, we ship exclusively within Romania. EU deliveries may be added in the future under updated conditions.
3. Fulfillment Origin
Orders are shipped from Romania.
4. Couriers & Delivery Fees
Deliveries within Romania are handled by third-party couriers (Fan Courier and/or Sameday).
5. Estimated Delivery Time
Estimated delivery time within Romania: 1–3 working days from dispatch.
Delivery estimates are not guaranteed and may be impacted by courier delays, holidays, force majeure or address inaccuracies.
6. Tracking
Customers receive an AWB/tracking number after the order has been dispatched.
7. Cash on Delivery (COD)
COD is available only within Romania.
8. Unsuccessful Delivery Attempts
If the courier is unable to deliver due to incorrect address, absence at delivery or refusal without proper cause, the parcel may be returned to sender. Re-shipping fees may apply.
9. Ownership & Risk
Risk transfers to the customer upon delivery to the provided address.
10. Customer Responsibilities
Customers must provide accurate and complete delivery information. Any additional courier charges incurred due to address corrections may be passed to the customer.
11. Force Majeure
We are not liable for delays caused by circumstances outside reasonable control (weather, strikes, logistical disruptions, etc.).
RETURNS
1. Initial provisions
1.1. This Return and Refund Policy (the “Policy”) defines the legal relationship between BADREPUTATION, as seller and operator of the online store available at thisisbadreputation.com, and you, the customer, who enters into a distance sales contract with us.
1.2. This Policy sets out, in particular, the conditions, limitations and procedure applicable to: (i) the statutory right of withdrawal, (ii) the return of goods, and (iii) the reimbursement of payments, in accordance with applicable European Union consumer legislation and the mandatory rules of the customer’s country of residence, where relevant.
1.3. This Policy applies exclusively to BADREPUTATION branded products purchased through our official sales channels. It does not apply to products purchased from third parties, resellers, marketplaces, or non-authorised channels.
2. Statutory right of withdrawal (14 days)
2.1. Where the customer qualifies as a consumer under applicable law, the consumer has the statutory right to withdraw from a distance sales contract within 14 calendar days from the day the consumer (or a third party indicated by the consumer, other than the carrier) acquires physical possession of the goods, without giving any reason.
2.2. The withdrawal right is exercised by a clear statement communicated to the seller within the above period, prior to dispatching the goods back.
2.3. The statutory right of withdrawal and the possibility of return are subject to the eligibility conditions and legal exceptions set out in this Policy.
3. General return eligibility conditions
3.1. In order to be eligible for a return and a refund, the product must cumulatively meet all of the following conditions:
a) the product is unopened;
b) the product remains sealed and the seal is intact;
c) the perfume sprayer/pump is unprimed (no actuations/sprays);
d) the product is unused;
e) the product is in its original, undamaged packaging; and
f) the product is in perfect resaleable condition.
3.2. Any perfume whose sprayer/pump has been actuated (primed), even once, is considered used.
3.3. Products that show signs of unsealing, priming, use, handling beyond what is necessary to establish the nature of the goods, or any form of damage/alteration affecting resaleability, are not eligible for return and will not be refunded.
4. Statutory exception for sealed goods (perfumes & cosmetics)
4.1. In accordance with Article 16(e) of Directive 2011/83/EU, the right of withdrawal does not apply to sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
4.2. Perfumes and cosmetic products offered by BADREPUTATION fall within this category, as they are hygiene-sensitive products and may come into direct contact with the skin and/or be contaminated once unsealed.
4.3. Consequently, perfumes that are unsealed, opened, sprayed, tested, or whose sprayer/pump has been primed are not returnable and are not refundable.
5. Subjective dissatisfaction (smell / longevity / sillage / preferences)
5.1. The olfactory characteristics of perfumes, including but not limited to smell, notes, longevity, sillage, projection and personal preferences, are inherently subjective perceptions that may vary from one individual to another and may also vary depending on skin chemistry and usage context.
5.2. Such subjective perceptions do not constitute a lack of conformity, defect, or objective non-compliance of the product.
5.3. Therefore, subjective dissatisfaction, including dissatisfaction relating to smell, longevity, sillage and/or personal preferences, does not constitute a legal ground for return or refund.
6. Promotional products, sets and bundles (e.g., 2+1)
6.1. Products purchased under bundle-type promotions, including but not limited to “2+1”, sets, kits and similar promotional packages, are treated as a single indivisible commercial unit sold at a global promotional price.
6.2. For such bundles:
a) individual items/components cannot be returned separately;
b) partial returns are not accepted;
c) unsealing, priming, testing or using any item within the bundle renders the entire bundle non-returnable and non-refundable.
6.3. This rule applies regardless of whether the remaining items in the bundle are still sealed and unused.
7. Return procedure
7.1. The customer must notify the intention to return prior to shipping the goods back, by contacting us at: contact@thisisbadreputation.com
.
7.2. The return address and practical shipping instructions will be provided after we review the request and, where applicable, confirm eligibility.
7.3. The customer must ship the goods back without undue delay and in any event no later than 14 days from the date on which the withdrawal notice was communicated.
7.4. Return shipping costs are borne by the customer, except where the product is confirmed to be defective or non-conforming under applicable mandatory law.
8. Inspection of returned goods
8.1. Returned products are inspected upon receipt to verify compliance with the eligibility conditions set out in this Policy.
8.2. If the returned product does not meet the conditions, the return will be rejected and no refund will be issued.
8.3. In such cases, the product may be shipped back to the customer at the customer’s expense.
9. Refunds
9.1. Refunds are processed using the same payment method used for the original transaction, unless expressly agreed otherwise.
9.2. The maximum refund processing time is 14 days from the date the return is accepted following inspection.
9.3. The seller may withhold the refund until the goods are received and verified.
10. Non-refundable situations
No refund will be granted in the following situations, including but not limited to:
a) unsealed or opened perfumes;
b) primed sprayers/pumps;
c) sprayed/tested perfumes;
d) used products;
e) partially unsealed/used bundles;
f) partial returns from promotional bundles;
g) customer-caused damage;
h) returns submitted after the statutory deadline;
i) subjective dissatisfaction (smell, longevity, sillage, personal preferences).
11. Defective or non-conforming goods
11.1. If the product is defective or damaged upon delivery, the customer must contact support immediately for verification and handling.
11.2. Confirmed cases are handled in accordance with the applicable legal guarantee of conformity under EU and mandatory local rules.
12. Complaints and dispute resolution
12.1. The parties may attempt to resolve disputes amicably.
12.2. Consumers may also use competent consumer protection authorities and/or the EU Online Dispute Resolution (ODR) platform where available.
